Shipping Policy

Infinity Sleep Limited is committed to excellence, and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please review our Shipping Policy below and refer to our Terms Of Service, Privacy Policy and Refund & Exchange Policy for further information.

1. Shipping

We process all orders within 1–3 business days. Standard shipping times vary by location, but most orders arrive within 2–7 business days. Please note that we currently only ship to customers based in New Zealand. Shipping costs are calculated at checkout based on your order and delivery location. Once your order ships, you'll receive a tracking number to monitor its progress. For any questions or concerns, feel free to reach out to us. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Wrong Address Disclaimer

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. Undeliverable Orders

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. Lost/Stolen Packages

Infinity Sleep Limited is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. Return Request Days

Infinity Sleep Limited allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused. Please refer to our Refund & Exchange Policy.

6. Out of Stock Items Process

In the event Infinity Sleep Limited runs out of stock of a particular items (s) we will send products items when items arrive back in stock.

7. Import Duty & Taxes

Please note that Infinity Sleep Limited is not responsible for any import taxes, duties, or customs fees that may be incurred upon delivery of your order. These charges are determined by the customs office of the destination country and are the responsibility of the recipient.

Customers are advised to check with their local customs office for more information on the applicable import taxes and duties before placing an order. By placing an order with Infinity Sleep, you agree to pay any such charges that may be imposed by the customs authorities in your country.

8. Acceptance 

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

9. Contact Information

In the event you have any questions or comments please reach us via the following contacts:
Email - customerservice@infinitysleep.co.nz

Last updated: 18/01/2025